Returns & Exchange Policy

Our clients are at the heart of all Marizma do. Marizma are not happy unless clients are 100% satisfied.

 

Cancellations (if applicable)

Marizma accept cancellations for online purchases. If the product has already been delivered to the client, cancellations will only be accepted provided that (i) The product has not been used and the packaging it not damaged. (iI) Marizma receive of the product within 10 days of delivery.

Marizma do not cover delivery costs of the return. 

If the product has not yet been delivered, cancellations will only be accepted within 24 hours of making a purchase. If the client has chosen Next Day Delivery as their choice of delivery, Marizma will not accept any cancellations. 

 

Exchanging Damaged/Faulty Product (if applicable)

You must inform Marizma of your intention to exchange the product for the same product, within 14 days of the date of delivery, by emailing: info@marizma.com. Please state your full name and order number, as well as attaching an image of the damaged/faulty product, in your email. If the exchange requirements are met, send the product to: 15 Lingwood Gardens, London, TW7 5LY, United Kingdom.

Marizma reserves the right to refuse exchange of any product that does not meet the above exchange requirements, thus cannot offer the exchange service. 

 

Returns

Clients must inform Marizma of their intention to return the product, within 14 days of the date of delivery, by emailing: info@marizma.com. Clients must state their full name, order number and reason for return.

Marizma will refund the purchase price of products that meet the returns requirements are returned in its original condition with the original Marizma packaging, accompanied by the original invoice. If the returns requirements are met, send the product to: 15 Lingwood Gardens, London, TW7 5LY, United Kingdom. Several types of goods are exempt from being returned. These include:

  • Marizma Black Bamboo Hair Comb.
  • Gift cards/notes.

 

 Refunds

Every effort will be made to ensure a prompt refund. Returns to Marizma.com are processed within 14 days of receipt of the notification of the Client’s cancellation of the order. A confirmation email stating that their return has been processed and their account has been credited will be sent, once the refund is complete. Refunds may only be issued in the same form as the original payment method.

Marizma reserves the right to refuse returns of any product that does not meet the above returns requirements, thus cannot offer the returns service.

  

Late or Missing refunds

Marizma advise clients check their bank account again. Clients should then contact their credit card company, it may take some time before refunds are officially posted. Next clients should contact their bank. There is often some processing time before a refund is posted. 

If clients have followed all the steps and still have not received their refund, please contact: info@marizma.com.

 

Customised Products

Withdrawals, cancellations, exchanges or returns are not accepted for orders of customised products.

 

Gift Returns

Clients must inform Marizma of their intention to return the product, within 14 days of the date of delivery, by contacting: info@marizma.com. Clients must state their full name, order number, reason for return and if the product was purchased as a gift (if applicable).

 

If the product was purchased as a gift, gift credit will be offered to the client who purchased the product (the gift-giver), once receiving the returned product. Marizma will provide a gift credit if the product is returned in its original condition with the original Marizma packaging. 

 

Sale Items

Withdrawals, cancellations, exchanges or returns are not accepted for orders of sale items. 

 

Shipping costs

Returns/Exchange address: 15 Lingwood Gardens, London, TW7 5LY, United Kingdom.

 

Marizma do not cover delivery costs of the returned/exchanged product. The cost of return shipping will be deducted from the client’s refund.

 

If clients are shipping an item over £75, clients should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.